My name is Amit Dhingra
My phone no is 9811083712 & amit.dhingra@akdcompanies.com and I am based at Gurgaon.
I bought one Mi4i mobile phone of Xiaomi on 23rd october 2015 with following details i.e.
Mi4i phone
invoice no : #CHN_PUZHAL_0120151000260574
DATED : 19 OCTOBER 2015
PUCHASED FROM : FLIPKART
BILLING BY : WS RETAIL SERVICES PVT. LTD.
IMEI NO : 867334024089466
This phone stopped charging in april-2016 even with original charger. I gave it to service centre in sector 14 gurgaon thrice as per details below i.e.
1. 5 april 2016 job no JS16040500314 and they took one hour and repaired.
2. 9 april 2016 job no JS16040900972 returned after 2 days-again repaired. but failed again after 3 more days
3. 13 april 2016 job no JS16040- 89466 (no scribbled on ack slip)
since 13th the phone is with Xiaomi only. I have requested them to replace the unit now but they dont listen to my request. In fact they are giving very offending reply bys saying phone can never be changed.
I believe with this experience is that product is poor and service is bad. Email sent to their CEO but unanswered.
Xiaomi appears to be a rogue company.
Please don't buy any Xiaomi phone in India, or get reqdy to buy a new one as soon as your phone starts creating problem. Going to an authorised service station is a waste of time and energy. Pathetic experience, if they find any manufacturing defect in the phone they will say that liquid has been found inside. This is what i realised when i went to deposit my phone to the service centre. 2 guys were already complaining about this and i was the third one. The spares cost of the phones is too high that any body will prefer buying a new one, Nice strategy by the company.